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Return and Warranty Policy

Last updated: July 28, 2026

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At chylkyt, we strive to make our service clear, useful, and user-friendly. If you encounter an issue with payment, access, or feature functionality, don't hesitate to get in touch with us—we will do our best to resolve the matter quickly and fairly.

 

1. Payment Refunds

 

You may request a refund if:

  • Payment was charged in error or duplicated;

  • The service was not provided due to a technical issue on chylkyt's side;

  • Access to the paid plan was not activated;

  • The paid feature significantly differs from its description at the time of purchase.

 

To submit a request, contact customer support at support@chylkyt.com and provide:

  • The email address used during registration;

  • The receipt, date, and amount of the payment;

  • The payment method;

  • A brief description of the reason for the refund.

We accept requests within 14 calendar days of the payment date. The review process takes up to 5 business days. Upon approval, funds will be refunded using the original payment method. Processing times depend on your bank or payment provider.

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2. Subscriptions and Auto-Renewal

 

If the service includes an automatically renewing subscription, you can cancel it at any time in your account settings or via customer support. After cancellation, access to paid features will remain active until the end of the current billing cycle.

Payments for unused portions of the current period are generally non-refundable unless required by law or resulting from a technical error on chylkyt's part.

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3. Free Trial Period

 

If a plan includes a trial period, please cancel your subscription before the trial ends to avoid being charged. Once the paid period begins, the standard refund terms outlined in this policy apply.

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4. Service Guarantee

 

We maintain chylkyt's performance and take reasonable measures to ensure stable and secure operation. However, uninterrupted access cannot be guaranteed under all circumstances; availability may be affected by updates, scheduled maintenance, or outages involving ISPs, payment gateways, and third-party services.

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If an issue caused by our fault significantly impairs your ability to use paid features, we may offer one of the following resolutions:

  • Restoration of access;

  • Subscription extension;

  • Fixing the technical issue;

  • A partial or full refund, depending on the circumstances.

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5. Exclusions from Warranty

 

Refunds or compensation may not be provided if the issue stems from:

  • User actions violating the Terms of Service;

  • Incorrect details provided during registration or checkout;

  • Lack of a stable internet connection on the user’s side;

  • Incompatibility of the user's device, browser, or software that fails to meet service requirements;

  • A change of mind after receiving and using the digital service, where permitted by applicable law.

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6. Contact Us

 

If you have questions regarding payments, refunds, or service guarantees, don't hesitate to get in touch with us at support@chylkyt.com.

 

We value our users' trust and review every inquiry on an individual basis.

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