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Return and Warranty Policy

Last updated: 09/04/2026

 

At chylkyt, we strive to ensure our service is clear, useful, and convenient. If you encounter any issues with payment, access, or functionality, please contact us — we will do our best to resolve the matter quickly and fairly.

 

1. Payment Refunds

 

You may request a refund if:

  • payment was charged by mistake or twice;

  • the service was not provided due to a technical issue on the part of chylkyt;

  • access to the paid plan was not activated.

 

To submit a request, please contact support at support@chylkyt.com and provide:

  • the email address used for registration;

  • the receipt, date, and amount of payment;

  • the payment method;

  • a brief description of the reason for the refund.

 

We will review requests within 14 calendar days after payment. The review process itself takes up to 5 business days. If the refund is approved, the funds will be transferred using the same payment method used for the original transaction. The crediting time depends on your bank or payment service.

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2. Subscriptions and Auto-renewal

 

If the service has a subscription with automatic renewal, you can cancel it at any time in your account settings or via support. After cancellation, access to paid features remains until the end of the already paid period.

 

Payment for the unused portion of the current period is generally non-refundable, unless otherwise provided by law, related to a technical error on the part of chylkyt, or agreed upon separately between the parties.

 

3. Trial Period

 

If a trial period is available for a plan, cancel the subscription before it ends to avoid the next charge. Once the paid period begins, the refund conditions specified in this policy apply.

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4. Service Warranty

 

We maintain the functionality of chylkyt and take reasonable measures to ensure stable and secure service operation. However, we cannot guarantee uninterrupted access in all cases: operation may be affected by updates, maintenance, failures of internet providers, payment systems, and other third-party services.

 

If an issue arises due to our fault and significantly limits the use of paid features, we may offer one of the following solutions:

  • restoration of access;

  • subscription extension;

  • correction of a technical error;

  • a partial or full refund, depending on the situation.

 

4.1. If property damage is discovered by the client during the execution of work by the contractor, and the client insists on the contractor's fault, the client has the right to request an independent expert assessment from appropriate organisations qualified to conduct such assessments to estimate the cost of the damage and identify the parties responsible for the specific damage.

 

4.2. If damage caused by chylkyt (the contractor) is proven, a decision will be made regarding compensation for the damage.

 

4.3. The cost of the expert assessment is borne by the client.

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5. Non-Warranty Cases

 

A refund or compensation may not be available if the issue is related to:

  • user actions that violate the service rules;

  • incorrect information provided during registration or payment;

  • lack of a stable internet connection on the user's side;

  • incompatibility of the device, browser, or software that does not meet the service requirements;

  • a change of mind by the user after receiving and using the digital service, if permitted by applicable law.

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6. Contacts

 

If you have any questions regarding payment, refunds, or warranties, please contact us at support@chylkyt.com

 

We value our users and review every request individually.

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